Return policy
At RoaelMart, we are committed to providing our customers with high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer a comprehensive refund policy.
If you are not satisfied with the product you receive or if it arrives damaged, please contact our customer support team within 5 days of receiving your order. To initiate a return, please provide your order number and the reason for the return. Once your return is approved, we will arrange for a pickup of your parcel within 3 to 4 working days.
UNBOXING VIDEO IS MUST FOR REPLACEMENT OF THE PRODUCT
Refunds will be processed within 7-14 business days of receipt of the returned product. We reserve the right to refuse any refund requests that do not meet the above criteria.
At RoaelMart, we value our customers and want you to have a positive experience shopping with us. If you have any questions or concerns about our refund policy, please contact us at roaeldress@gmail.com. Thank you for choosing RoaelMart.
If you are not satisfied with the product you receive or if it arrives damaged, please contact our customer support team within 5 days of receiving your order. To initiate a return, please provide your order number and the reason for the return. Once your return is approved, we will arrange for a pickup of your parcel within 3 to 4 working days.
UNBOXING VIDEO IS MUST FOR REPLACEMENT OF THE PRODUCT
Refunds will be processed within 7-14 business days of receipt of the returned product. We reserve the right to refuse any refund requests that do not meet the above criteria.
At RoaelMart, we value our customers and want you to have a positive experience shopping with us. If you have any questions or concerns about our refund policy, please contact us at roaeldress@gmail.com. Thank you for choosing RoaelMart.